The customer has a 14-day right of exchange and return in accordance with the Finnish Consumer Protection Act. The right of return applies only to unused and marketable products in the original packaging. The right to return does not apply to gift cards. The customized product may only be returned if the product has been broken during transport.
If you wish to return an unused product, the product is defective or lost on the way, please contact us by email (firstname.lastname@example.org).
Not picking up an order is not a product return. It is the customer's duty to ensure that the package is picked up on time from the pick-up point.